The purpose of this Personal Data Privacy Policy (hereinafter referred to as “Privacy Policy”) is to inform you how Sundo Philippines, collects, uses, processes and discloses the personal data compiled from its passengers, drivers, customers, delivery partners (collectively hereinafter referred to as “you”, “your” or “yours”) through the use of Sundo’s apps and websites, including all mobile applications and websites operated by Sundo, products, features and other services globally.
We want you to know and always have control over your personal data. For this, we provide you this Privacy Policy, whereby you can consult in detail, but in an easy and transparent way, the characteristics of the use we make of your personal data for providing you our services and for other purposes.
You can access this Privacy Policy at any time, as it is available for you on Sundo’s website https://sundophilippines.com (hereinafter referred to as “Website”).
On this document we indicate the purposes of the processing of the personal data you provide us, who are the data processors, the storage period of the personal data on the databases, security measures and the means to exercise your rights as a data subject. It should be noted that Sundo ensures Sundo’s reserve and protection of the personal data you provide.
We have elaborated this Privacy Policy in a way that it does not contain very technical language since it is often difficult to understand the content of these documents. Of course, if you still have questions about any aspect of our Privacy Policy, do not hesitate to contact us.
Keep in mind that to fulfill the purposes listed in Section 2 of this Privacy Policy, we may use some of your personal data obtained through different ways and at different times. Following, they are detailed below:
We will process and review any other information that could be provided by you, whether requested by us or provided voluntarily by you. If it is found relevant and necessary for the purposes listed in Section 2 of this Privacy Policy, we will keep it, otherwise, we will eliminate it.
The personal data indicated in Section 1 will be used for the purpose of rendering information services focused on receiving, processing, and transmitting Orders to the Partner. This includes:
Provision of data is voluntary but necessary for full functionality of our services.
We retain your Personal Data for as long as you maintain your Sundo account. When data is no longer needed, it is securely destroyed or deleted, unless retained for legal or security purposes.
We use standard industry security techniques, legal and organizational measures to prevent unauthorized access. Access is restricted to authorized personnel only. However, internet transmission is never fully secure, so we cannot guarantee complete protection.
Confidentiality agreements are implemented where applicable.
We and our partners use cookies and similar technologies to improve your experience, gather analytics, and deliver personalized ads. You may disable cookies in your browser settings or mobile device preferences.
Consent is required from guardians for minors' data. If you provide third-party data, you confirm their consent. Accounts of users under 18 may be blocked.
Your data may be transferred across country or region borders. By using the services, you consent to such transfers.
We reserve the right to change this policy. Updates will be communicated and may require renewed consent. Review this policy regularly for updates.
For questions or concerns, or to access, correct, or withdraw consent to your data, contact us via email: hello@sundophilippines.com
To facilitate parcel booking, we request access to selected contacts' names and numbers only. This access can be revoked anytime in your device or app settings.
If you wish to delete your account, you may do so through the account settings of the respective Sundo app you are using—Sundo: Super App, SPH Rider, or SPH Merchant. Within the settings, navigate to the "Delete Account" or "Account" section and follow the instructions provided. Upon submission, your account will be scheduled for permanent deletion, which includes the removal of your personal data, unless retention is required for legal or security reasons.
Alternatively, you may request account deletion by contacting us at hello@sundophilippines.com using the email address associated with your account. We may verify your identity before proceeding with the request. Once verified, your request will be processed within 7–14 business days.
Note: After deletion, your information cannot be recovered. Ensure that you have backed up any necessary data or information prior to initiating the deletion request.