The purpose of this Personal Data Privacy Policy (hereinafter referred to as “Privacy Policy”) is to inform you how Sundo: Rides and Food Delivery, collects, uses, processes and discloses the personal data compiled from its passengers, drivers, customers, delivery partners (collectively hereinafter referred to as “you”, “your” or “yours”) through the use of Sundo’s apps and websites, including all mobile applications and websites operated by Sundo, products, features and other services globally.
We want you to know and always have control over your personal data. For this, we provide you this Privacy Policy, whereby you can consult in detail, but in an easy and transparent way, the characteristics of the use we make of your personal data for providing you our services and for other purposes.
You can access this Privacy Policy at any time, as it is available for you on Sundo’s website https://sundophilippines.com, (hereinafter referred to as “Website”).
On this document we indicate the purposes of the processing of the personal data you provide us, who are the data processors, the storage period of the personal data on the databases, security measures and the means to exercise your rights as a data subject. It should be noted that Sundo ensures Sundo’s reserve and protection of the personal data you provide.
We have elaborated this Privacy Policy in a way that it does not contain very technical language since it is often difficult to understand the content of these documents. Of course, if you still have questions about any aspect of our Privacy Policy, do not hesitate to contact us.
Section I. Processing of Personal Data
Section II. Processing purposes and legal basis.
The personal data indicated in Section 1 of this Privacy Policy will be used/processed for the purpose of rendering information services focused on receiving, processing, and transmitting Orders to the Partner for the following purposes:
1) To provide personalize, maintain, and improve our services. This includes using your personal data to: (1) provide you with services; (2) engage you to provide services; (3) create, administer, and update your account; (4) verify your identity; (5) validate your ride and process payments; (6) offer, obtain, provide or facilitate insurance or financing solutions; (7) track the order processing; (8) enable features that personalize your app, such as lists of your favorite places and previous destinations; (9) perform internal operations necessary to provide our services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analyzing usage and activity trends; and (10) protect the security or integrity of the services and any facilities or equipment used to make the services available.
2) To ensure the safety and security of our services and its users. This includes: (1) screening Partners before enabling their use of our services; (2) verifying your identity when you log in to Sundo; (3) using device, location, profile, usage and other personal data to prevent, detect and combat fraud or unsafe activities; (4) monitoring compliance with our Terms of License Agreement, Policies and other policies and agreements; and (5) detecting, preventing and prosecuting crime;
3) To resolve customer support issues. For example, we may: (1) investigate and address concerns; (2) monitor and improve our customer support responses; (3) respond to questions, comments and feedback; and (4) inform you about steps taken to resolve customer support issues;
4) For testing, research, analysis and product development. This allows us to understand and analyze your needs and preferences, protect your personal data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions;
5) To investigate and resolve claims or disputes, or as allowed or required by applicable law;
6) We may also use your personal data when we are required or requested to do so by governmental authority. For example, we may use your personal data to: (1) comply with court orders or other legal, governmental or regulatory requirements; (2) enforce our Terms of Service, License Agreement or other agreements; and (3) protect our rights or property in the event of a claim or dispute;
7) We may also use your personal data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company;
8) For promotional websites: to contact the user in respect of the submitted inquiry.
We may market Sundo and its business partners’ products, services, events or promotions. For example, we may: (1) send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and (2) notify, invite and manage your participation in our events or activities.
We may communicate such marketing to you by post, telephone call, short messaging service, in-app engagement, online messaging service as well as push notification, by hand and by email. If you wish to unsubscribe to the processing of your personal data for marketing and promotions and opt out of such marketing messages, you may click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our app settings.
The provision of your personal data to us is on a voluntary basis. However, if you do not provide your personal data or if insufficient personal data is supplied to us when requested, this may affect our ability to fulfill the purposes mentioned above and your ability to enjoy the full range of benefits provided by us under our services
Section III. Retention of personal data
We retain your Personal Data for as long you maintain your Sundo’s account. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to destroy or permanently delete such Personal Data for any purpose other than compliance with law, this Policy, or for purposes of safety, security, fraud prevention and detection.
Section IV. Security measures
Section V. National/Domestic transfer. Disclosure of personal data
2. Third parties in connection with an Order.
5. Sundo’s business partners. We may provide Personal Data to our business partners (independently or at your request). This may include:
(1) Payment processors and facilitators;
(4) Marketing partners and marketing platform providers;
(5) Data analytics providers;
(8) Partners that integrate with our App or our App integrates with; and
Section VI. Cookies.
We may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Sundo does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.
Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
Section VII. Minors’ and third parties’ personal data
In the event that any personal data of a minor (i.e. individuals under the age of 18) is disclosed to us, you hereby signify your consent to the processing of the minor’s personal data as a parent or legal guardian of the minor (or your agreement to procure the necessary consent from the minor’s parent or legal guardian) and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions. In the event that you are a minor and intend to provide your personal data to us, you hereby confirm and acknowledge that you have obtained your parent or legal guardian’s agreement to be bound by this Privacy Policy. In case of legal requirement restricting us from communication and/or interaction with individuals under the age of 18, and if we detect that you are under the age of 18, we reserve the right to block and/or delete your personal account and/or profile. In some situations, you may provide personal data of other individuals (such as your spouse, family members or friends) to us. If you provide us with their personal data, you represent and warrant that you have obtained their consent for their personal data to be processed as set out in this Privacy Policy.
Section VIII. International transfer of personal data.
Section IX. Privacy Policy modifications
Section X. CONTACTS
request for access or correction of your Personal Data, or would like to withdraw your
consent in respect of the Personal Data being processed by us, please contact us via email: hello@sundophilippines.com
Section XI. CONTACT INFORMATION
- Simplify and expedite the process of filling in sender and receiver details when booking a parcel delivery.
- We do not access any other information from your contact list beyond the selected contact’s name and phone number.
- You can grant or revoke permission to access your contact list at any time through your device or app settings.
